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Oscar Berg is a senior consultant, working with strategy, business analysis, and architecture within Enterprise Collaboration. Oscar has been writing about how to use social technologies for business purposes on his blog The Content Economy since 2007, and since 2011 as contributing author for CMS Wire. Oscar is passionate about creating solutions that make work and life simpler for people. He has been a frequent speaker at various intranet conferences in the Nordic countries, and at European conferences such as the Enterprise 2.0 Summit, Social Business Forum in Milan, and Social Now in Portugal. Oscar is a DZone MVB and is not an employee of DZone and has posted 52 posts at DZone. You can read more from them at their website. View Full User Profile

6 tips for intranet teams

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Mobile and social concepts and technologies are rapidly redefining knowledge work and transforming our digital work environments, including intranets. Intranets will be transformed into a set of of services that provide relevant capabilities to people in different situations.

Here are 6 advice to intranet teams to help them on that journey.

  1. Make sure you have defined a mission for your intranet, stating whom it is there to serve, in what ways, and how. The only purpose of an intranet is to serve employees in different ways. If it doesn't, it has no reason for existence.
  2. Avoid giving your intranet a name. As soon as you start talking about an intranet as it has a life of its own, you are going astray.
  3. Don't think of the intranet in terms of pages. Think of the intranet as a collection of services that you provide to employees. These services can take have many different shapes and forms, and employees can interact with them in various ways and in different situations.
  4. Don't think of the intranet as a destination. Information work is something people do, not a place. The intranet should always be within the employees' reach, wherever and whenever they might need it.
  5. Focus on improving ways of working instead of rolling out solutions and features. Your work doesn't end when the intranet has been built, deployed and rolled out to the employees - that's when the real work starts.
  6. Introduce any changes to ways of working step by step, in a continuous flow. Not only will employees it enable people to adopt and integrate the changes into their daily work, but they will get used to change, expect change, become comfortable it, and eventually make sure that it happens by themselves.
Published at DZone with permission of Oscar Berg, author and DZone MVB.

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