I have previously discussed how do define the Digital Workplace. To
be clear, it isn't about remote working, virtual teams, or mobility. It
isn't about intranets, collaboration tools, or social media either. No,
the Digital Workplace is about taking a business- and people-centric
approach to providing information workers with the right capabilities in
the right way so they can get their work done.
Another way to express it is that the Digital Workplace represents a shift from a technology-centric and product-oriented approach to supporting information workers to a people-centric and service-oriented approach. I’ve illustrated this shift in the below diagram, where I've also plotted some basic capabilities outside the circles.
- Task Coordination
- Finding People