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Oscar Berg is a senior consultant, working with strategy, business analysis, and architecture within Enterprise Collaboration. Oscar has been writing about how to use social technologies for business purposes on his blog The Content Economy since 2007, and since 2011 as contributing author for CMS Wire. Oscar is passionate about creating solutions that make work and life simpler for people. He has been a frequent speaker at various intranet conferences in the Nordic countries, and at European conferences such as the Enterprise 2.0 Summit, Social Business Forum in Milan, and Social Now in Portugal. Oscar is a DZone MVB and is not an employee of DZone and has posted 48 posts at DZone. You can read more from them at their website. View Full User Profile

The Digital Workplace concretized

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I have previously discussed how do define the Digital Workplace. To be clear, it isn't about remote working, virtual teams, or mobility. It isn't about intranets, collaboration tools, or social media either. No, the Digital Workplace is about taking a business- and people-centric approach to providing information workers with the right capabilities in the right way so they can get their work done.

Another way to express it is that the Digital Workplace represents a shift from a technology-centric and product-oriented approach to supporting information workers to a people-centric and service-oriented approach. I’ve illustrated this shift in the below diagram, where I've also plotted some basic capabilities outside the circles.

Questions such as "What capabilities do we need to have?", "Which services should we provide to users?" and " How should those be designed?" cannot really be defined until we know the business needs and the needs of people in different situations. The Digital Workplace is – deliberately – a vague and abstract concept; it is impossible to describe exactly what it is because it will be different from one organization to another. Yet, there is definitely a need to concretize what a Digital Workplace might look like and what capabilities it could provide.

  • Task Coordination
  • Finding People
  • Networking 
  • Meetings
  • Communication
  • Sharing 
Published at DZone with permission of Oscar Berg, author and DZone MVB.

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