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Adi is a social business blogger and community manager that writes for sites such as Social Business News and Social Media Today. Away from the computer he enjoys cycling, particularly in the Alpes. Adi is a DZone Zone Leader and has posted 1286 posts at DZone. You can read more from them at their website. View Full User Profile

The Future of Social Customer Care

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The following is an interesting panel discussion hosted by Social@Ogilvy, featuring folks from Time Warner Cable, Lithium Technologies, and Altimeter Group.  Well worth a watch.