How to help people to find your content
One of the areas that I get asked for help with is how to make it easier for people using their intranet to find the information they need for their work.
How people are able to find your information or site is critical to how good their experience of it is. It’s no good having this fantastic source of knowledge on your intranet if no one can find it!
If you are making a major change to your intranet or maybe a smaller improvement to it e.g. launching a new site, it is very wise to test it with some volunteers who can feedback and influence any refinements so it gives the best experience when launched.
One way to help you is to create an information architecture – a structure and menu to help people find their way around your intranet easily – to test with people who could benefit from this new information to be launched.
An online testing tool can take the guesswork out of information architecture and help you check where the right place should be as well as the most suitable headings.
I have found ‘tree testing’ – a usability technique for evaluating the findability of information – is a good way with a simple text version of your intranet structure and hierarchy. You can also use it to test the structure of a new site to check the content and headings are shown in the best way.
A small amount of funding for online testing can save you the time and effort second guessing where people may expect to find your content. It will also help people who need to use your information having a better experience.
Can you recommend a tool that has helped you?
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