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Adi is a social business blogger and community manager that writes for sites such as Social Business News and Social Media Today. Away from the computer he enjoys cycling, particularly in the Alpes. Adi is a DZone Zone Leader and has posted 1238 posts at DZone. You can read more from them at their website. View Full User Profile

Lance Armstrong and Twitter

10.16.2013
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This week sees the widespread release of The Armstrong Lie, the movie about former cyclist and drug cheat Lance Armstrong.  As a cyclist, the story of Armstrong is unfortunately a very familiar one.  The movie however begins back in 2009 when Armstrong, still widely lauded for his comeback from cancer to win the Tour de France seven times, returned to the sport after his retirement in 2007.

Filmmaker Alex Gibney’s documentary style project was then canned in the wake of the expose of Armstrong over the past year, only to be rejigged and turned into its current incarnation.

Central to the story of course is the interview Armstrong conducted via the Oprah Winfrey show earlier this year, where he finally admitted to the numerous charges laid against him of doping and cheating his way to all seven of his Tour victories.

No doubt that performance was carefully designed and stage managed by Armstrong and his representatives to deal with the fallout of former team mate Tyler Hamilton in his book The Secret Race, which led to formal investigations into Armstrong by US Anti Doping.

The affair prompted researchers from Clemson University to explore how Armstrong used Twitter to attempt to manage the situation.“Given Armstrong’s global recognition, exploring how he managed image repair via traditional media and digital media is an important direction to undertake,” they say. “Understanding how these efforts intersect and diverge yield important insights for image repair, particularly for athletes.”

The researchers looked at 859 tweets made by Armstrong during 2012 and 2013 and compared them with the comments he made during the interview with Winfrey.

The research found that Armstrong utilized similar tactics on Twitter as during his time in the pro peleton: attacking the accuser, bolstering and stonewalling.

It was only when he was put in front of Winfrey did his tone chance, demonstrating contrition, shifting blame, denial, provocation, victimization, conforming and retrospective regret.

“With respect to athletes, when image repair becomes necessary, digital and social media also afford them the capability to introduce alternative narratives and redirect audiences,” the researchers continued. “Athletes now have the opportunity to promote their charitable endeavors and diligence during workouts and practices, which may shift the public’s attention away from the situation that prompted image repair.”

Alas of course, Armstrong flipped wildly between his position on Twitter and that taken during the tv interview, thus casting extreme doubt over the truthfulness of anything he shared in future, regardless of the medium chosen.

“Given the immense public outpouring and the ability to navigate between identity positions using Twitter, Armstrong could have maintained both an assertive and remorseful position that likely would have removed doubt and skepticism among his fans and the public at large,” the researchers concluded. “Instead, Armstrong minimized the effectiveness of future messages delivered via Twitter, as skeptical followers may view his tweets as little more than propaganda rather than insightful information and commentary.”

So the moral of the story seems to be that, just as with the rather non-interesting research by Microsoft, the key to Twitter is to just be a decent person that shares interesting things.

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