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Managing the risks from mobile

09.05.2013
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Recently I have talked a lot about mobile ranging from selling the idea to senior people, creating a great mobile experience, how to develop a strategy to what are good governance principles. Some organisations are starting to realise the potential of mobile working can help employee’s productivity, engagement, and their work/life balance.  But the reality is a lot of organisations aren’t there yet.  Most will provide a poor user experience and be reluctant to invest time and money developing a rich mobile user experience. Security and risk are concerns that often create the barriers to further mobile integration.  How can you overcome these barriers? In this post I will cover how your organisation can provide useful functionality for your employees while still mitigating or addressing the following risks:

Fear of the unknown

There may still a perception by some people in Legal, Security, and Regulatory parts of your organisation that because they don’t fully understand how increased use of mobile devices to access tools and information or share knowledge and problems can help it must be ‘bad’. The best way to handle this approach is to research what other organisations have done with mobile.  You should focus on:
  1. Successful examples of adoption
  2. Competitors with your organisation who are ahead of you
  3. Lessons to learn where mobile hasn’t worked
  4. Prepare how and what you are going to share
  5. Identify the right stakeholders

authenticating

People who do not fully understand why you authenticate can be over cautious and create many layers of authentication.  The ‘just in case’ approach will just strangle the use by mobile devices of the appss and content you need to use to help you with your work.

Why would you use your mobile to access something online that takes just a few seconds if you have to enter usernames and passwords several times before you can get to it that takes several minutes?  It’s just not going to happen.  You need to explain:

  1. What people are being asked to authenticate for e.g. use apps
  2. Why authentication is needed e.g. protect intellectual property
  3. How authentication can have maximum effect for minimal impact with ‘smart’ authenticating used only when needed and not duplicating at every level; different levels of authentication based on type of content or app to be used
  4. Building security into your mobile device so your authentication feeds through to the content and apps to be accessed if possible
  5. BYOD – is personal mobile devices the best way or should you stick with company mobile devices?

business continuity

Your organisation needs to be resilient and always able to survive whatever potential crisis it may face.  This means supporting your employees wherever and whenever they are using their mobile devices.  By having people in many locations your business is more resilient to these unforseen events when they happen.  Mobile can help by:

  1. Removing the ‘single point of failure’ problem with office based people all in one location
  2. Accelerating the recovery time from a ‘crisis’ to provide service to customers especially if face to face visits are needed e.g. employees with mobiles in different locations
  3. Showing better value made in infrastructure and data centres investment with availability 24/7 for when mobile workers need to use it
Addressing these concerns with your key stakeholders will help you remove the barriers preventing you from giving your mobile users the functionality and good experience needed to help with their work.
Published at DZone with permission of Mark Morrell, author and DZone MVB.

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