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My promise as Jive's new Community Manager

06.13.2014
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You never know where life is going to take you.

Yet sometimes, if you're lucky, it will take you exactly where you need to be.

Weeks ago I posted a blog A love letter to Jive. If you had told me that within two weeks of posting that blog that I'd actually be working for Jive as their external community manager I would have called you crazy... wackadoodle... or maybe just plain NUTS. Sometimes I need Darcy Pierce to pinch me just to be sure it's all real.

Brain_on_Jive488937193_small.jpgNow in my second week at Jive, it's starting to feel like it's real....although I'm still a bit of a newbie dork. In the spirit of full disclosure, it took me three days to figure out how to copy and paste on my new Mac (I'm coming from PC world, people). I had serious trouble with on-screen scrolling. I still don't know how to set-up a teleconference or WebEx.

Luckily, there is one thing that I DO know and that's how to be a community manager. Let me give you a little bit of my background.

I come from Agilent Technologies, a Jive customer, where I was the Internal Community Manager for our Jive implementation reaching over 11k employees. During the two years I spent as community manager, I worked to bring Jive to Agilent's employee base to improve collaboration efforts; allow for greater recognition and participation in innovation; and to eventually replace Agilent's intranet portal.

So I get where you are all coming from. I understand, firsthand, the challenges of trying to make working socially actually work.

And in case you are thinking "two years experience, ppthpt, that is nothing!" I also have an additional 20+ years of experience leading a variety of enterprise marketing programs related to content management, brand identity, and global logistics/fulfillment. Before Agilent, I also worked for Hewlett-Packard, TMP Worldwide, and Transamerica as well as a handful of small companies.

Most of all, I want you to know that my job now is to focus on you here in the Jive Community and in making this community a shining example of what social communities can do. I know that Jive has plans in place to make this community rock which you'll see and hear more about it in the coming months.

For now, my promise to you is this:

  • I promise to act as your champion within Jive.
  • I promise to strive to make a better community experience.
  • I promise to make things fun or make you smile whenever possible (because we all need more fun and smiles).

Finally, I'd like to ask, what do you need from me? I know that I am going to need your help moving forward, so please don't hesitate to ask the same of me. Reach out here or send me a private message if you want.

Published at DZone with permission of Jive Community, author and DZone MVB.

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