Have you ever carried a pager? Felt that ominous vibration on your hip when you least expected it? Pagers sound the alarm bells, but they don’t actually help you resolve the problem. In my case, I was with a friend who was also the lead programmer who had built the eCommerce site and underlying application responsible for this issue. He knew the code and the components; I had the production access and the tools to troubleshoot the systems. It was old school DevOps. This is why it's time for something new.