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Surprise Me!

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By egregory
via cloud.dzone.com
Published: Oct 17 2012 / 12:25

Defining the Enterprise Cloud Service: Singular Focus on the Customer
In this post, I’ll discuss the “singular focus on the customer.” This component is necessary to truly have an enterprise cloud. Think back to Mat Honan’s personal identity hack: part of the attack surface included Apple’s and Amazon’s customer support mechanisms that were in place on Mat’s accounts — which isn’t surprising.
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