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By bloid
via simple-talk.com
Submitted: Jul 25 2008 / 02:44
It is not good enough to make assumptions about the way that users go about getting help when they use your application. Heather Fielding describes how she was able to test the effectiveness of various different ways of providing embedded help in an application. By changing the design, she discovered, you can greatly increase the users willingness to use such help to make the task easier.
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