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I had lunch with a former colleague recently, and we were discussing the type of work environments that are conducive to productivity and employee retention. As a psychology major he was able to pinpoint a simple principle that I had overlooked, but that was strikingly obvious. Enlightened by his observation, I wonder now how many in my field wish to adorn a stick-on name tag, and state with anxious resolve, "Hi, my name is Resource. I am seventy-five percent billable."