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By narramissic
via itworld.com
Submitted: Jul 10 2013 / 09:34

If you develop software for any length of time, you’ll inevitably run into two things: bugs and end users. Unfortunately, no matter how carefully you build your software - and how thoroughly you test it - those two things will, sooner or later, find each other. When they do, your job will be much easier if those users can send you useful reports about those bugs. Here's some advice for getting the information you need.
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