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Surprise Me!

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By estherschindler
via blog.smartbear.com
Published: Feb 28 2013 / 13:09

How to Interview Users to Find Out What They REALLY Want
It’s all well-and-good to suggest that developers, especially on Agile teams, work with end-users to find out what they want the software to do. It’s another thing to get useful information without the aid of mind-reading. Here's how to interview a non-responsive informant and come away with what you need.
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