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Surprise Me!
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User 467480 avatar

By Booshie007
via testertroubles.com
Published: Oct 01 2009 / 19:22

Incident Management - Made Simple
Implementing incident management can be a difficult and drawn out process when you have to consider: tools, management, work-flows, access rights, severity & priority definitions etc... Sometimes this can take months before all parties involved agree on the appropriate action. See how simple it can be!
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