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By mswatcher
via ilikeellipses.com
Submitted: Jul 19 2008 / 10:24

What’s the best way to balance innovation and convention? creativity and expectations? novelty and normality? When you have a good idea to improve the UX of your product when do you choose to use that rather than stick to what users are used to seeing? If you don’t have the option of doing user research and putting this in front of real users’ faces, what do you do?
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