Published: Jun 25 2012 / 17:44
So basically it's give them what they want, not what they need. Hmm.
To continue the metaphor, it is about giving them what they need; a spoon. Traditional enterprise software is not usually about giving people what they need in my experience. There are a whole host of reasons for installing it, but the end user is not typically the one who is at the forefront of these decisions. There is a place here where IT and users can find common ground and the business wins.
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