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Surprise Me!

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By estherschindler
via h30565.www3.hp.com
Published: Oct 18 2012 / 09:06

“It's Not My Job” – Handling the Vendor Finger-Pointing Trap
It's an all-too-familiar problem. Vendor A says it's in Vendor B's product and Vendor B swears it's something of Vendor A's. It seems as though each company is more interested in pinning the blame on the other than in fixing your problem. Meanwhile the issue goes unresolved and you're stuck steaming. Here's some useful options.
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