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Surprise Me!
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By alashcraft
via jeffreypalermo.com
Published: Jul 11 2008 / 03:02

It's not the client's job to know what he needs - It's our job to find out
In software, we can't expect our clients to know what they need.
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sproketboy replied ago:

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True. This major reason for the failing of some Agile methodologies. Read The Inmates Are Running the Asylum: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity.

http://www.amazon.com/exec/obidos/ASIN/0672316498/cooperinteractio/103-5669419-0767830

There are some good ideas in there.

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