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By dz53
Submitted: Feb 28 2013 / 10:33

Conventional coverage of service outages follows a predictable outline: bad-guy $BB took out victim $VV because of $SPECULATION. This sketch neglects much: how uncertain our knowledge of what *really* happened is, how partial the perspectives of the principals are likely to be, and, of most immediate interest, how much control $VV has and doesn't have over what happens on its computers. Different company cultures and business models lead to different results. Technical tools like APM aren't absolute solutions; they are possible solutions to requirements within a specific organization at a specific time.
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