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By piccoloprincipe
via infoq.com
Submitted: Mar 18 2013 / 08:43

When a project is late, it’s rarely because of how long the actual work takes us. It’s more often connected to how long our tasks have spent inactive, sitting in a queue. And yet project management offices tend to focus on activity time, not queuing time. The only queue most IT departments measure is the backlog, but there are hundreds of others. This article examines why we ought to track them and how much they cost us.
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