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"Can you integrate this with my e-mail?" It's one of the more dreaded questions in software development. For any programmer who has been around the block a few times, it evokes a long repressed fear of Sendmail m4 macros or Outlook COM objects. When a non-technical managerial type asks this question in a group meeting, and your boss assures him that Internal System from Hell X can easily be integrated with the company's e-mail system, your palms sweat.