By mswatcher
via blogs.techrepublic.com.com
Submitted: Nov 23 2009 / 11:26
Imagine you manage the desktop support function for your company including the help desk. You have three outstanding technical support people, each with seven years of desktop experience in your company, the interpersonal skills of Jay Leno, and the work ethic of a West Virginia coal miner. Plus, you have three more people who are rising stars. Sounds good, doesn’t it?
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