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By avangatesky
via blog.avangate.com
Submitted: Feb 28 2013 / 08:32

As we leave 2012 behind, we cannot help thinking that the term CRM recently celebrated its 30th birthday! Despite its age, Customer Relationship Management couldn’t be a more “current” issue. As the beginning of a new year is a time for reflection, we are also reflecting on what will matter most to us in 2013. Customer relationships are certainly top of this list, but we’re thinking about many other elements as well. - See more at: http://blog.avangate.com/software-and-saas-2013-predictions/#sthash.tjtKSNQP.dpuf
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