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By rsmiller
via citeworld.com
Published: Nov 11 2013 / 20:40

It would seem, on its face at least, that the best way to learn from your users about their needs would be to simply ask them, but experts suggest that people might have a hard time articulating what they need --or not even understand it. That's why it's better to watch them work, then build apps that improve that process.
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debbielopez replied ago:

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you can get a lot of ideas and inputs from users. So it would be best to approach them especially when it comes to finding bugs and errors.

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rsmiller replied ago:

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Hi Debbie: I wasn't being completely serious with my title. My point was that you could learn more by watching and users often have a hard time articulating their requirements.

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