With the Support plugin, CloudBees has tried to make interaction between the Jenkins Enterprise by CloudBees user filing the ticket and CloudBees easier. The Support plugin generates a bundle of commonly requested information used by CloudBees. This bundle has information from the logs, user information, environment variables, thread dumps and system properties. The person filing the ticket can attach this zip file to the support ticket. The end result: CloudBees gets more complete information immediately, when opening the ticket, and this helps us resolve the issue faster.