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By slfisher
via simplicity.laserfiche.com
Submitted: Aug 11 2014 / 08:09

Whether it’s Angie’s List, Yelp, Amazon, Reddit, your own customer community website, or on social channels like Facebook or Twitter, there are plenty of places where people can complain about what they perceive to be bad treatment. Mishandle the negative reviews, or have an incident during a slow news week (like, say, the middle of summer), and it can go viral faster than you can say Barbra Streisand (more on her later).
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