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By Baustin213
via blog.smartbear.com
Published: Apr 03 2013 / 09:01

Over the next few weeks, we invite you to join us as we explore the meaning of the word "quality," and try to understand the role it plays in our everyday lives. In this post, Ken Godskind, Vice President of Monitoring Products at SmartBear, discusses the four metrics he believes define quality.
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