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By mswatcher
via smashingmagazine.com
Published: Dec 13 2010 / 11:54

Have you ever heard a colleague answer the phone like this: “Good afterno… Yes… What? Completely?… When did it go down?… Really, that long?… We’ll look into it right away… Yes, I understand… Of course… Okay, speak to you soon… Bye.” The call may have been followed by some cheesy ’80s rock ballad coming from the speaker phone, interrupted by “Thank you for holding. You are now caller number 126 in the queue.” That’s your boss calling the hosting company’s 24 hour “technical support” line.
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