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By Baustin213
via blog.smartbear.com
Published: Jul 22 2013 / 15:29

Numerous studies have shown that people are far more likely to share their negative experiences with colleagues, family and friends than they are their positive experiences. Couple this with the extended reach social media now affords the average online consumer and one user’s bad experience can touch hundreds, sometimes thousands, of potential customers in a matter of minutes.
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