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By agile_exec
via theagileexecutive.com
Published: Nov 20 2009 / 09:25

Your Investment in Enterprise Software - Guidelines to CIOs and CFOs
The grand total of license fees, customer support fees and professional services fees over a 5 year period should not be higher than 3X license fees. Something is out of balance if you are staring at a 4X or 5X ratio for the software you are considering.
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